subreddit:
/r/antiwork
1.6k points
5 months ago
Oh my post-education survey answers are gonna be lengthy this go round. Not to mention the first hour she was talking I had no clue what the class was about.
113 points
5 months ago
If you are at least 40 years old (or anyone really in your company) can document even 1 instance where something felt off, have this slide saved, this has federal age discrimination lawsuit waiting to happen.
15 points
5 months ago
iirc youth is not eligible for age discrimination under federal law
Many state laws include it, but many don’t. Mileage may vary.
5 points
5 months ago
Which is also shit. Unless its like a minor and it is "yeah due to safety regulations.or shift times (and they actually follow law. Lol) This job is for 18+."
Further? That 25 year old can also do their job pretty well.
332 points
5 months ago
Wait this is a class in a school?
610 points
5 months ago
Office environments in the US can have training seminars that get referred to as “classes,” particularly if they have to be regularly held.
151 points
5 months ago
Also referred to as "required for HR compliance."
Now the company can say they provided inclusion training and hold everyone in attendance as being participants.
Company side CYA.
23 points
5 months ago
Approximately 100% of corporate "training" is a grift, and if there's no accreditation, no CEC's, etc then it jumps from grift to scam.
3 points
5 months ago
Someday I, a software developer, may need to apply my valuable knowledge of... checks training ...not touching the nasty chemicals they work with at that site in another state. I'm certain there could not possibly be more productive uses of those 6 hours.
2 points
5 months ago
Exactly lmao I'm all for certs and safety training refreshers but what ever happened to PERTINENCE ya know? Corpo culture and team building brainwash are the worst, at least yours was chemistry lol
2 points
5 months ago
Yeah I think the corporate drones responsible for assigning trainings are massively incompetent. One of my colleagues got (mistakenly) assigned CDL training in another state. He thought it was hilarious and asked his manager for a plane ticket and a hotel room so he could take the course.
He definately does not need a CDL.
1 points
5 months ago
Smart dude lol I'd take them up on it too fk it good thing to have
2 points
5 months ago
That’s all “sensitivity” training, it actively makes people resentful
1 points
5 months ago
Like, nice telegraph with the specificity there but sure that's included in my approximation of 100%
Spending dollars to save dimes, my old man liked to say.
2 points
5 months ago
Yes, which is why I offer Grifting in the Workplace seminars where I teach others how to grift corporations by pretending to be a world renowned lecturer on obscure yet corporate friendly topics.
2 points
4 months ago*
Lmao actually, that would be a great way to rage against the machine. Proletariat guerilla consulting cells conducting a training insurgency lol
Training proles to do frivolous corporate consulting & training might be an effective saboteur technique to fund political action. A secret war of financial attrition against late stage capitalism & the vile kleptocratic oligarchy that runs it...or something lol
5 points
5 months ago
Inclusion is when you judge people based on age?
5 points
5 months ago
It's meant to be inclusion by overcoming differences and understanding others' experience. So yeah the exact opposite of what's happening here
3 points
5 months ago
At least most age groups seem to just have the same things described differently.
5 points
5 months ago
The coursework in the training is not mandated, just that they have a class vaguely resembling "workplace inclusion and sensitivity."
I received similar training in regards to communication and how different generations prefer to learn.
Guarantee some mid level made this, and frankly I'm surprised it's not in Comic Sans.
3 points
5 months ago
I've never understood how the way people prefer to learn trumps the actual content in deciding the teaching method. I guess it at least encourages teachers to consider different methods.
5 points
5 months ago
To be fair, I've seen this type of thing done right.
This company either hired hacks for bottom dollar, or they genuinely were impressed with these assholes take on inclusion.
3 points
5 months ago
Everything HR does = CYA. They are not your friend. They protect companies from liabilities.
1 points
5 months ago
" Self-defense is not some fun boxing match, okay? This is about escaping with your life. So... strike, scream and run."
1 points
5 months ago
I'm young and my career has so far only been with a government contractor.
My smart ass response that would get me fired in private industry would be;
"We're having this meeting because of HR Compliance. Now, what exactly is HR having to comply to, exactly? Can you produce at least one, ideally more than one, policy, procedure, or document, that explicitly outlines the goals we're working towards here? If you can, great, let's change the meeting to actually reviewing and understanding the source material at hand. And if you can't, this meeting is a waste of everyone's, and the company's, time."
2 points
5 months ago
Office environments have changed over the years. From productive teams, to Social Romper Rooms
-2 points
5 months ago
But for this topic an employer would have a class? This fear fetched. If this was self guided training that would make more sense.
79 points
5 months ago
The entire day and a half class was on customer service/phone training. This little gem was tucked in a section on “understanding the differences between generations.” So we can have more “empathy” when dealing with them. Which I take to mean I can “understand” why Brenda is screaming at me on the phone. It’s because she’s driven and wants to be involved. 🙄
7 points
5 months ago
That's kind of the opposite of the training we had. We were told making these kinds of assumptions of people based on their age was straight up "ageism" and discrimination the same as any other kind.
Y'all would have every right to be offended by that bullshit. Not only is it bad information, it's teaching you to make assumptions based on things you're not going to be able to tell.
I think customer service training that is teaching you to discriminate right out of the gate is... alarming.
I hope the rest of the training was actually useful. But if it's all developed by the person who thought that lesson was a good idea... good luck.
Which I take to mean I can “understand” why Brenda is screaming at me on the phone. It’s because she’s driven and wants to be involved. 🙄
At our place we just get told that we can just hang up as soon as they get out of line. Because at the end of the day it doesn't matter why they are yelling, it still impacts us just the same. Empathy can help with like, regulating your own emotions long-term when dealing with shit-heads on the phone. But no sales people should be expected to actively empathize with a hostile caller while it's happening. Jeese.
1 points
5 months ago
Was it PhonePro?
1 points
5 months ago
Ulysses Learning? Never heard of it until today.
1 points
5 months ago
If only there were a range of birth years for angry and frustrated.
Curious, though, does the system integrate well with the Zodiac, or is the relation between the two systems an either/or?
19 points
5 months ago
I mean look at the content of the class... Doing things that make sense might not be this employer's specialty.
-2 points
5 months ago
I guess, though I have a hard time believing they consider this to be a good usage of money.
9 points
5 months ago
Why though? I don't understand how you can see this kind of thing and not get that the people who approve it aren't good at their job our aren't particularly bright.
Like, you do get the part where this was approved by someone who was incompetent, right? So you and I applying basic logic and reasoning to the scenario isn't appropriate, based on the evidence in front of us.
-4 points
5 months ago
Because all these people are motivated to make as much money as possible. The first way you do this is by spending as little as possible. So having people in a class would cost more money.
6 points
5 months ago
America is incredibly litigious and lawyers are expensive. Hosting useless trainings by incompetent people still satisfies the obligation of training that safeguards companies from legal risk. Therefore it is a (preventive) cost saving measure
3 points
5 months ago
This is a very naive way of looking at things, I've worked in finance for a long time now and let me tell you the amount of money thrown around when it could be saved is absolutely insane.
Larger international companies spend absolute bank on employee training as a CYA for legal reasons so I can 100% see this being an in classroom event.
0 points
5 months ago
A class room event for topics like this is an easy way to make me turn out everything that is said.
Don't force me to be in a class of people i don't want to be around when it can easily be learned through a power point. Such a waste of time, money and resources. All these costs get past the customers which is us.
1 points
5 months ago
So you're not familiar with insurance in any way shape or form then? That's just something you've never heard of?
0 points
5 months ago
I work in insurance. All of our compliance training is done through power points and self guided. Only role specific training on how to do the job is in a class setting.
My wife does as well and it is the same where she works.
3 points
5 months ago
It is when it's a legal requirement. Also a great way to reduce liability in the case of a lawsuit. Bunch of reasons to do this.
1 points
5 months ago
We have these at my employer. They are all just slides that are self paced.
1 points
5 months ago
So you can't ask questions? Does your company spend money to make sure the slides are up to date or are they provided by someone else who I assume they have to pay?
We have slides for workplace safety, a meeting where we all watch a training video for sexual harassment provided by the state, a guy comes in from the insurance company to give a presentation on liability and stuff for our Engineering insurance. Its not always just slides.
1 points
5 months ago
Questions goto our management team. Most of this training is very straightforward and common sense. Like don't share private info.
3 points
5 months ago
[deleted]
1 points
5 months ago
Age discrimination is always part of the class; although if this post is real, that slide would be an absolute HR nightmare for the company.
Right? Isn't this like the opposite of how to deal with ageism and a fantastic example of what not to do?
2 points
5 months ago
I guess, though I have a hard time believing they consider this to be a good usage of money.
These kinds of trainings or classes are often requirements. Companies have a responsibility to provide certain kinds of trainings. For people like OP that work on phones, that includes some knowledge in regards to various telemarketing laws and how to deal with things like personal identifying information if they deal with that.
It's not far-fetched, it's the way businesses are run.
A serious business understands the value of education and proper training. If we could all just self-teach then there wouldn't be instructors for anything. At a certain point it saves money for a company to have professional trainers and people whose entire job are training employees on various aspects of their job, particularly if it involves using other programs like a softphone and legal requirements.
1 points
5 months ago
This topic though would be better in a power point and going over it self paced. The company I work for has a bunch of legal requirements for training and this is how it is handled. For training on how to do that role that is when it is class room work.
1 points
5 months ago
Not sure what industry you're in as regulations are all very different between them. I work as an investment advisor and for us self paced training is very much not something we do. Main reasons for that are the regulators want an assurance that employees are actually attending the training. My company is international with over 50,000 employees and every year has to host compliance trainings for all of us. The content of said trainings is so banal and pointless and they have had things similar to this in the training. Doesn't matter regulators say it has to be in person so they make it a whole event, cater in BBQ have a snack bar they throw out the works.
You're falling into the trap that every company is just like yours and that's not a good assumption to make.
1 points
5 months ago
That is over zealous and wasteful in my mind to require I'm person.
1 points
5 months ago
I had a web based, hour-long required training on this exact topic. It was actually rather accurate about the motivational disconnects between my boss and myself. It was likely better designed than this one.
1 points
5 months ago
For some manager stuff yes, usually for most training it is electronic based as a lot cheaper and looking at the OP a lot better researched (mostly because they just buy courses from learning platforms)
7 points
5 months ago
Rally others who might feel that it's not worth the time to give feedback on something so stupid. Make sure it's more than just your voice.
Ymmv, but it worked for me when a department chair thought that it was a funny challenge to try and make practicum so hardcore that people tried to kill themselves. Straight out said completely seriously [while being fucking recorded by me with permission/notice beforehand] "if you need psych meds remember to get them increased before the month when your practicum is in progress".
The next semester her cronies lectured us about how her being on leave wasn't because of us because they "didn't want students to think [we] had that kind of power." And it was because as we filled out evals I brought up the laundry list of shenanigans from the previous months.
6 points
5 months ago
I always find it strange that liberals are accused of invading schools with their personal beliefs. But I only ever see shit like this from the right.
5 points
5 months ago
This whole thing smells discriminatory as fuck.
2 points
5 months ago
the first hour
Bro what, how long is this class? The sum total of yearly awareness training I have to do at my work is a self-paced online learning that takes like an hour total. They spent over an hour just on this??
3 points
5 months ago
A day and a half. It was actually a customer service call training thing? Which is odd because my job doesn’t involve taking to customers but whatever. It’s company wide apparently. And yes, it could have been a self paced module and I would have done in two hours easily.
3 points
5 months ago
Gotta love it when they put their age discrimination down in writing.
-1 points
5 months ago
You sloppily modified the presentation to drum up anger points and threw it on here for karma.. first hour you didn't know what she was talking about? You're the problem here
1 points
5 months ago
Depending on where you are, this can be (and most likely is) illegal. Age is a protected class where I am employed. Very often ageism can be hidden behind "experience" since the two heavily correlate, but this is CLEARLY targeting age, and not years of experience.
Changing the slide to show years of experience might have saved this employer, but I think you have a pretty good lawsuit on your hand.
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