subreddit:
/r/mercedes_benz
submitted 3 months ago bymarkbulbeck
I’ve had my MB EQA for just over a couple of weeks.
I’ve enabled all the services, signed up for the Vodafone internet comfort service etc. and I can use all the features of the Mercedes me app BUT ONLY WHILST ON A WI-FI CONNECTION!
It just will not connect over mobile data, I just get the banner at the bottom of the page saying lost connection to vehicle and the “connect” button, which doesn’t work!
Does anyone have the same issue? Any idea if it’s a network or a phone issue?
I’m at a loss and it’s really frustrating me!
2 points
3 months ago
Got exactly the same issue with my A 180. Been working fine since new last July then stopped a couple of months ago. Reinstalled app, updated IPhone etc. everything is set up correctly but will only work on WiFi. Raised ticket with Mercedes support a couple of weeks ago and they haven’t got back to me other than to say they aren’t looking at it - useless. Driving me nuts as well
1 points
3 months ago
Yeah I submitted a question via the Mercedes me app as well but not heard a thing yet!
Do let me know if they get back to you and I’ll do the same. Would be much appreciated!
2 points
3 months ago
Will do. Really weird!!might drop into dealership at some point though doubt they will be of any help. Good to know it’s not just me so something stupid I’ve done. What network do you use. I’m on 02
1 points
3 months ago
Yeah I’m not sure they would have a clue!
Weirdly I am also on O2 and I’m convinced it’s a mobile network issue and even more so now! If it was a PC I’d think there were some ports need opening on my router, it feels like it’s that sort of issue!
I’m doing some reading on changing APN settings etc so will let you know if I have any luck!
2 points
3 months ago
Same with me. I’m with Tesco mobile that use the O2 network
1 points
3 months ago
Was yours working until a certain point in time or has it just never worked on mobile data?
1 points
3 months ago
Probably only noticed it a week or so ago when I tried to use it.
1 points
2 months ago
Hi is this with a Merc or BMW
1 points
2 months ago
Mercedes. BMW is fine for me
1 points
2 months ago
Cool, pity it wasn’t BMW as that would have ruled out car manufacture and definitely O2.
1 points
2 months ago
Quick fix is currently VPN works when out and about.
all 34 comments
sorted by: best